FREQUENTLY ASKED QUESTIONS

Placing an order on Baln East Universal is simple and easy! First, select the item(s) you wish to purchase and add them to your shopping cart. Next, proceed to checkout and enter your shipping and payment information. Once your order is confirmed, you will receive an email notification with your order details and estimated delivery date. If you have any questions or concerns about your order, please feel free to contact our customer service team for assistance.

Please fill out the Contact Form and we will be glad to help with any problems that you may have.

After your order has been processed and shipped out, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier's website. If you have any questions or concerns about your shipment, please contact our customer service team for assistance.

Baln East Universal offers worldwide shipping with multiple shipping options available at checkout. Shipping costs and delivery times vary depending on the destination country and shipping method selected. We strive to process and ship all orders within 24-48 hours of receiving them. Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status. Please note that customs fees and import taxes may apply for international orders and are the responsibility of the customer. For more information about our shipping policy, please visit our Shipping & Delivery page.

We want you to be satisfied with your purchase from Baln East Universal. If you are not completely happy with your item, you may return it within 30 days of delivery for a full refund or exchange. All items must be in their original condition with tags attached. We do not accept returns or exchanges on final sale items or underwear. Please contact our customer service team to initiate a return or exchange. Shipping costs for returns or exchanges are the responsibility of the customer, unless the item was defective or the wrong item was shipped.

At Baln East Universal, we offer a 14-day return and refund policy for all products purchased on our website. If you are not satisfied with your purchase, you may return it within 14 days of receiving it for a full refund, provided that the item is in its original condition and packaging. To initiate a return, please contact our customer service team for further instructions. Please note that shipping fees are non-refundable, and customers are responsible for the return shipping costs. We do not offer exchanges at this time.

To ensure fast and accurate processing please fill out the Contact Form before sending back your return. Orders sent without following this process will be delayed and may cause crediting issues.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal for added convenience. All payment information is securely processed to protect your personal information.

If you did not make a purchase from us and/or don't recognize a charge from BALN EAST UNIVERSAL we will need you to contact us immediately so that we can look into this matter and get it resolved!!

If your payment does not successfully process or if it is declined when trying to completed you purchase, you will have an opportunity to enter a new card or another form of payment prior to completing your purchase.